Shipping & Returns
Shipping Policy
We offer domestic and international shipping.
Orders are processed within 1-3 business days.
Estimated delivery time is 7-8 business days, depending on your location.
Shipping costs are calculated at checkout based on the shipping
method and destination.
Please note that we are not responsible for delays caused by
customs or shipping carriers.
Return & Exchange Policy
Our return policy allows for exchange, replacement, or refund depending on the product category. Please refer to the product page for specific return policies that may apply to the item you purchased.
Category
Lifestyle (Fashion Accessories, Apparel):
5 days - Refund, replacement, or exchange available.
Non-Returnable Categories:
Some products may not be returnable due to their nature or other factors. Please check the product page for specific return eligibility.
Return Pick-Up and Processing
You may return the original product within 7 days of receiving your order for a full refund. Return shipping fees are the customer’s responsibility.
your product will be checked against
the following conditions:
Correct Product:
The brand must match with the original.
The MRP tag must be intact and visible.
Complete Product:
All accessories, freebies, and combos should be present.
Unused Product:
The item must be unused, unwashed, and in the original condition with quality check seals/tags intact.
Undamaged Product:
The product and packaging should be undamaged,
without any scratches, dents, or tears.
If any of these conditions are not met,
the return will be refused.
No refund will be entertained to any customer if the customer has already
done the exchange once on that product.
General Return Rules
In case a replacement is not possible, a refund will be provided. For open-box deliveries, if a different or damaged product is received, you will be eligible for a refund. However, once accepted, no returns will be entertained except for manufacturing defects.
Customer Support
If you have any questions or need assistance with your return or exchange, feel free to reach out to our friendly customer support team.
We're always happy to assist you!
You can contact us via email at hellofuntooz@gmail.com
or WhatsApp us at 7003343663.
Thank you for choosing Funtooz, and happy shopping!