Orders placed can only be cancelled within 4 hours of placement.

To cancel, please contact our customer support team at hellofuntooz@gmail.com or

WhatsApp us at 7003343663. Upon cancellation, the refund will be processed

within 48-72 business hours.

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Returns:

Our return policy allows for exchange, replacement, or refund

depending on the product category. Please refer to the product page for specific

return policies that may apply to the item you purchased.

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Category

Lifestyle (Fashion Accessories, Apparel):

5 days - Refund, replacement, or exchange available.

Non-Returnable Categories:

Some products may not be returnable due to their nature or

other factors. Please check the product page for specific return eligibility.

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Return Pick-Up and Processing:

You may return the original product within 7 days of receiving your order for a full refund. Return shipping fees are the customer’s responsibility.

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your product will be checked against
the following conditions:

 

Correct Product:

The brand must match with the original.

The MRP tag must be intact and visible.

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Complete Product:

All accessories, freebies, and combos should be present.

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Unused Product:

The item must be unused, unwashed, and in the original

condition with quality check seals/tags intact.

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Undamaged Product:

The product and packaging should be undamaged,

without any scratches, dents, or tears.

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If any of these conditions are not met,

the return will be refused.

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Refund Process

Refunds will be processed once the returned item is received and inspected by the seller. The mode of refund may vary depending on your original payment method:

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For Credit/Debit Card or Net Banking

please allow 10-14 working days for the refund to appear in your account.

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For UPI refunds

the credit should reflect within 24 hours.

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During peak seasons processing times may

extend to 15-18 business days.

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To initiate a refund, email us at hellofuntooz@gmail.com or

WhatsApp us at 7003343663 with your order details.

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No refund will be entertained to any customer if the customer has already

done the exchange once on that product.

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General Return Rules​

If a seller cannot process a replacement, a refund will be initiated.

For open-box deliveries, returns will only be honoured for damaged or incorrect

products before acceptance.

Refund processing time will vary based on payment method:

Credit/Debit Card or Net Banking: 10-14 working days.

UPI: Refunds are available within 24 hours.

During peak seasons, please allow 15-18 business days for returns to process.

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For any refund requests, please email us at hellofuntooz@gmail.com or WhatsApp us at 7003343663 to contact our customer support team. Thank you for choosing Funtooz!

We appreciate your business and feedback.